DNS Failover FAQ DNS Failover FAQ

DNS Failover Basics


FAQ What is DNS failover?

DNS failover is in fact a two-step process. The first step is to actively monitor the health of your servers. Our monitoring servers check every few minutes based on your monitoring criteria to ensure that your service is running. The second step comes into play when downtime is detected. DNS records are dynamically updated in order to resolve traffic to a backup host. Email notifications are also sent out with the critical information on the failure.

FAQ Do I need to host my DNS with you?

If you use failover options that require changing the DNS records for your domain name, you will need to manage your DNS with us. If you simply want to monitor your service and get notified about downtime, you do not have to host your DNS with us.

Pricing


FAQ Do you offer a free trial?

Yes. We offer a 14-day free trial for 3 monitors. You do not need to provide any personal information or credit card number to start the trial. At the end of the 14 days, you can switch to a paid service.

FAQ How much does the service cost?

The cost of System Monitoring & Failover service is based on the number of monitors that you set up. To start with, 5 monitors costs $9.99/year. You may check the pricing here.

FAQ I ordered Monitoring & Failover service with 5 monitors, can I add more monitors later?

Yes. You can upgrade to 10, 50, 100 and 500 monitors as per your need.

Monitoring


FAQ What is a monitor?

A monitor is basically a certain criterion that you set up to ensure that your server is up and running. For example, you can set up a port check monitor on port 25 of your mail server if you want to make sure that SMTP is running normally on your mail server.

FAQ What are the monitoring types that you offer?

We currently offer the following monitoring types and are constantly adding more protocols:

HTTP(s) on a given URL
Keyword check on a given URL
Ping on a given host or IP
Port check on a given host and port

FAQ What services do you monitor?

Services are monitored on a given host or IP. Services monitored include but not limited to

HTTP: Web server - port 80
HTTPS: Secure web server - port 443
FTP: File transfer server - port 21
SMTP: - inbound port 25
PING: ICMP echo
SSH/SFTP: Secure shell - port 22
Keyword check

FAQ How does keyword check work?

A keyword check in a given URL ensures that the right page is displayed, not just any page. This way, you can detect error pages or defaced pages easily and distinguish them from the correct page. Our monitoring server checks for the keyword in the page source returned by the given URL and triggers an alert if the keyword is (not) found. The keyword can be any word on the HTML page or in the page title.

FAQ How often do you check my server?

We poll your server as often as the check interval you set up. The check interval can be set anywhere from 8 hours to 5 minutes.

FAQ I have a web server and a mail server. I want to monitor and failover both. How many monitors do I need?

For this scenario, you will need at least two monitors. One to monitor the SMTP server on port 25, and the other to monitor the web server on port 80. You can also add additional monitors such as keyword check monitor to make sure that the web page is returning the correct content or ping for the server hosts etc.

Getting Notified


FAQ Will I get notified if a monitor is down?

Yes, you will get notified. When setting up a monitor, you can set a group of notification contacts who will get alerted when the monitor is down. The contact could be an email address or a mobile phone number to receive SMS.

FAQ What kind of notification methods do you support?

We offer free email notification and EmailToSMS notification. SMS notifications will be implemented and you can purchase credits for a certain number of SMS.

Failover Actions


FAQ What failover methods do you support?

You have the following Failover options if your server is detected down:

Disable the failing A record and enable a backup IP for your domain name
Disable the failing AAAA record and enable a backup IPv6 for your domain name
Enable or disable a CNAME record
Enable or disable an MX record
Redirect to a custom URL
Failover to an offline page that displays a custom offline message

FAQ Do I need to host my DNS with you?

If you use failover options that require changing the DNS records for your domain name, you will need to manage your DNS with us. If you simply want to monitor your service and get notified about downtime, you do not have to host your DNS with us.

FAQ What TTL should I use for my DNS records?

Due to DNS caching, using a TTL between 60 to 180 seconds for your DNS records is suggested to reduce downtime to a minimum. TTL is a value that tells a network router whether or not the packet in the network should be discarded.