Data Request Policy Data Request Policy

We receive requests from private individuals and government agencies to preserve or disclose customer information and data. We require government and private entities to follow applicable laws and statutes when requesting customer information and data. When we receive such a request, our team reviews the request to make sure it satisfies legal requirements and our policies. For us to produce any data, the request must be made in writing, signed by an authorized official of the requesting agency and issued under an appropriate law. If a request does not have a valid legal basis, or if we consider it to be unclear, inappropriate, or overly broad, we challenge or reject the request. This Data Request Policy outlines our policies and procedures for responding to such requests for customer data.

Requests for Customer data by Government Agencies


Except as expressly permitted by the contract or in cases of emergency to avoid death or physical harm to individuals, we will only disclose customer data in response to valid and binding compulsory legal processes.

We accept service of subpoenas, search warrants, and court orders by email from government and law enforcement agencies, provided these are transmitted from the official email address of the government or law enforcement agency concerned. Government and law enforcement personnel submitting a legal request to us should transmit it directly from their official government or law enforcement email address to the mailbox subpoenas@dynu.com.

The requests should include the following information: (a) the requesting party, (b) the relevant criminal or civil matter, and (c) a description of the specific customer data being requested, including the relevant customer’s name and relevant authorized user’s name (if applicable), and type of data sought.

Requests should be prepared and served in accordance with applicable law. All requests should be narrow and focused on the specific customer data sought. We are committed to the importance of trust and transparency for the benefit of our customers and does not voluntarily provide governments with access to any data about users for surveillance purposes.

Requests for Customer data by Private Parties


In addition to law enforcement requests, we receive requests from private parties seeking customer data. Private parties seeking access to customer data should contact the customer regarding such requests. The customer controls the customer data and generally gets to decide what to do with all customer data. Before providing a customer’s data to the requesting party, we ensure that the customer is aware of the request and has an opportunity to object.

Customer Notice


We will notify customer before disclosing any of customer’s data so that the customer may seek protection from such disclosure, unless we are prohibited from doing so or there is a clear indication of illegal conduct or risk of harm to people or property associated with the use of such customer data. If we are legally prohibited from notifying customer prior to disclosure, we will provide delayed notice for requests after the expiration of the non-disclosure period specified in a court order.

Preservation Requests


Requests to preserve information pursuant to 18 U.S.C. § 2703(f) should be transmitted directly from an official government or law enforcement email address to the mailbox subpoenas@dynu.com. When a preservation request has been received, We will preserve a one-time data pull of the requested existing user data available at the time of the request for 90 days. After this 90-day period, the preservation will be automatically removed from the storage server. However, this period can be extended for one additional 90-day period upon receipt of a renewed request. More than two preservations for the same account will be treated as requests for an extension of the originally preserved materials, but we will not preserve new material in response to such requests.

Domestication and International Requests


Using Mutual Legal Assistance Treaties (MLATs) and other diplomatic and cooperative arrangements, non-U.S. agencies can work through the U.S. Department of Justice to gather evidence for legitimate investigations. If U.S. law is implicated in the investigation, a U.S. agency may open its own investigation and provide non-U.S. investigators with evidence gathered. we may also disclose data in response to emergency disclosure requests when we believe that doing so is necessary to prevent death or serious physical harm to someone.

We do not accept legal process or requests directly from law enforcement entities outside the U.S.. Foreign law enforcement officials wishing to request information from us should contact the United States Department of Justice Criminal Division's Office of International Affairs. We will promptly respond to requests that are issued via U.S. court by way of a mutual legal assistance treaty (“MLAT”) or letter rogatory.