It is time to enable two factor authentication It is time to enable two ...

It is time to enable two factor authentication


If you’re not worried about the security of your accounts, you’re ignoring a serious threat that’s confirmed by a neverending deluge of security breaches. Two-factor authentication is far more secure than passwords – many high-profile hacks, such as those against the Yahoo accounts some time earlier, could not have happened if a 2FA system had been in place. Even if a hacker manages to steal your password, they are still locked out.

What is two-factor authentication?

Two-factor authentication (also known as 2FA) provides a more secure login process because when you (or anyone) attempts to log into your account, you'll have to have two pieces of information ready:

  • the account password
  • a one-time authorization code generated by a mobile application or an SMS text message.

  • This is like withdrawing cash from the AMT machine at the bank, which requires both a debit card and a personal identification number (PIN). The difference here is that you'll have to use a different authentication code every time you sign in, because an authentication code expires within a certain period of time. The idea is that you’re more secure if somebody needs both your password and the physical phone to get access to your accounts.

    How to enable two-factor authentication?

    Log into the Control Panel and go to Manage Credentials area. Click the Two Factor Authentication link and you will be shown instructions on how to set it up.

    Two-factor authentication

    Things to keep in mind

    Two-factor authentication isn't bulletproof. It is a decent extra layer of protection that makes you a smaller target for cybercriminals. It may be slightly inconvenient if you lose your phone or whatever device that has the 2FA application. You can avoid it by always writing down the authentication key that is provided to you when 2FA is enabled for the first time. If you do not have it, you can always contact our customer support with proof of identity to have your account unlocked. We are always here for you!

    Coby DeCock
    March 24, 2017 AT 11:57

    I think SMS based 2FA is less secure compared to TOTP based because SMS messages can be intercepted. But as you have mentioned 2FA itself is not mean to be bullet proof. I do notice that TOTP 2FA is enabled on this website which is pretty cool and I am able to use Google Authenticator with it.


    David Baker
    June 23, 2017 AT 13:29

    What happens if we enable two-factor authentication but then lose the mobile device where the code is being generated? How do we restore access to our account?


    Lauren Anderson
    June 28, 2017 AT 12:24

    You are provided a manual authentication key when activating two-factor authentication, as shown in the image above. You can write down your authentication key and manually set up another app in a new device. If you are not able to recover your device, you can always open a support ticket and require the two-factor authentication to be disabled for your account. You may need to verify your ownership of the account.


    Eugene Almanza
    July 14, 2017 AT 14:19

    I am a big safety freak. The two-factor authentication that you provide with the account setup is a big plus point.


    July 27, 2017 AT 14:04

    Thank you for your feedback. We are glad that this works out for you.


    July 26, 2017 AT 07:58

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